Welcome to Our System Status!
Monitoring - We would like to inform our customers that over the next few months we will be slowly disabling non-SSL (non secure) IMAP/POP & SMTP protocols from connecting. Customers are advised to switch to the SSL hostname/ports within their mail-clients/devices, these settings can be retrieved by logging into: https://help.emailsrvr.com
Sep 07, 2022 - 11:53 EDT

About This Site

We provide transparency around service availability and performance for Perfect Patients, Smile Marketing, and Vortala Digital Products. Please bookmark this page and check back if you experience a disruption in your dashboard, website, or webmail services.

Dashboard Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Webmail ? Operational
90 days ago
100.0 % uptime
Today
AWS Website Server Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 EST
Scheduled - Rackspace will be performing maintenance on our Hosted Email environment on Thursday, January 19th, 2023 at 08:00PM EST (02:00 AM GMT) and will last until 5:00AM EST (10:00 AM GMT).

During this maintenance they will be upgrading code on upstream network equipment to provide stability enhancements to the email environment. While all measures are being taken to prevent any impact to users, they do expect a brief, approximate 10 minute, disruption of email service during the maintenance window, likely occurring between 08:30PM and 09:30PM EST.

In the event that a Hosted Email user experiences connectivity or access issues after the maintenance window contact Heather DeMalio.

Jan 13, 10:27 EST
Jan 19, 2023
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.